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1. General Refund Policies
You can cancel your BioPub subscriptions at any time. We only issue refunds for some services. Before you cancel, review our refund policies in this guide.
We issue a full refund when you cancel your subscriptions within the subscription’s first 14 days. Otherwise, your subscription is set to auto-renew, and we follow these refund policies:
2. Request a Refund
If you believe you’re eligible for a refund but haven’t received one, contact us by our contact page. We review every refund request we receive and aim to respond within two business days.
If you haven’t received a refund you’re expecting, but it’s been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.